Name of the Company/Client: Name of evaluator: Position within Company:

Using the “satisfaction scale” from 0 to 5, as described below, what is the perceived service status for the following attributes at SOLIS?

(0 – not use, 1 – Very bad, 2 – Bad, 3 – Good, 4 – Very Good, 5 – Excellent)

The product it’s delivered on time	Select 0 1 2 3 4 5
The hygiene conditions of the delivery vehicles are	Select 0 1 2 3 4 5
The customer service from the commercial department is	Select 0 1 2 3 4 5
In general the delivered product conditions are	Select 0 1 2 3 4 5
Temperature of the product	Select 0 1 2 3 4 5
Quality of the product	Select 0 1 2 3 4 5
Container Conditions	Select 0 1 2 3 4 5
Technical focus	Select 0 1 2 3 4 5
Speed of response and communication to enquiries	Select 0 1 2 3 4 5
Claims managements	Select 0 1 2 3 4 5
Time delivery shipping documentation	Select 0 1 2 3 4 5
Costumer service through the web site	Select 0 1 2 3 4 5

According to the scale, what is the general satisfaction of the service provided by SOLIS? Select 0 1 2 3 4 5

Suggest which aspects SOLIS could improve to offer a better service:

In the event of any doubt and/or claim over our products or services, contact the Quality assurance department, phone: (+598) 4447 4145 int. 260

Thank you very much for your time and contribution